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Team

Victoria Payne

Agency Owner

Angela Mattingly

Agency Manager

Joan Applegate

Senior Licensed Insurance Advisor

Dakota Lynn

Licensed Insurance Advisor

Jessica Cissell

Licensed Insurance Advisor

Elizabeth Whittaker

Licensed Customer Care Advisor

What people are saying about working with Victoria Payne Agency

Dakota Lynn was fantastic! He asked the right questions, found us a great rate on home and auto insurance, and made sure we got the best coverage. Highly recommend!
Max P.
Their customer service has been great though wrecks and coverage questions and financial help. They truly do care about their people. They solve problems in a timely manner. I recommend them 10/10!
Nikita R.
I am giving Joan Applegate at Victoria Payne Agency a 5 star+ rating. She is an amazing agent who handled all my insurance needs professionally and quickly. She is a skilled communicator who knew all the answers to my questions.
Mary W.
This agency really took care of our needs. The agent, Joan Applegate, went above & beyond our expectations. She made this so easy for us with language that was so easy to understand. 5 stars!!
David K.
I got a promo letter from Victoria just as my home insurance was up for renewal. My current provider raised rates again, so I gave Allstate a shot—and ended up cutting my cost by about a third. Every bit of savings counts!
Dennis G.
I was able to get complete coverage for my needs. Dakota was very helpful, informative and pleasant. He helped make the process of signing up much easier than I anticipated. Thank you!
Amber H.

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Ready to protect what matters most? Get in touch today for a customized insurance quote.

  • 501-363-7133
  • victoriapayne@allstate.com
  • 1803 Airport Rd H, Hot Springs, AR 71913

Victoria Payne

Agency Owner

If you’ve ever wished insurance felt more human, you’re in the right place. I’m Victoria Payne, owner of the Victoria Payne Agency, an Allstate agency serving customers across Arkansas and rooted right here in Hot Springs. I don’t do this alone—I’ve built a team of people with different strengths and unique talents who truly care about helping our customers get it right, no matter where they live. Together, we focus on making insurance clear, practical, and built around real life. When I’m not working, you’ll usually find me with a cup of green tea, enjoying yoga, hiking, traveling, or spending time with my family—my husband Tim, our 10-year-old son Alexander, and our golden retriever, Sally.

Angela Mattingly

Agency Manager

Angela is originally from Chicago, Illinois. She moved here in the mid 90’s and graduated from Lakeside High. She then went on to receive her Business Degree from Henderson University in 2006. Angela has been in the insurance industry for 16 years. When she is not assisting her customers, you can find her hanging out with her husband, children and 2 fur babies; they enjoy going to car shows, horseback riding, reading and traveling to the beach.

Joan Applegate

Senior Sales Agent/Life Agent

Joan has been a lifelong resident of Hot Springs. She graduated from Fountain Lake High And received her Bachelor of Science from Henderson State University in 1998. She has been in the Insurance industry of over 10 years. Joan is a dedicated professional helping protect your family and the things that matter most to you, providing coverage choices for home, auto, and life insurance. In her free time, you can catch her hiking with her dogs, doing yoga, or spending time with friends and family. Our agency is thrilled to have Joan on our team! Give Joan a call 501-762-0595!

Dakota Lynn

Sales Agent

Dakota was born and raised here in Hot Springs. He graduated from Bismarck High School and has been in sales for almost a decade. Dakota loves helping people and taking care of our customers. In his free time, he is either working in the yard, restoring his classic Camaro, or hanging out with his wife, daughter, and three cats. Dakota is an amazing agent that cares about you and your family! Call him today! Dakota’s direct phone number is 501-651-7067. His email is dakotalynn1@allstate.com

Jessica Cissell

Licensed Insurance Advisor

As a Licensed Insurance Advisor, Jessica has a simple priority: protecting her clients by making insurance easy to understand. She takes the time to break down complex coverages so her clients can make empowered decisions for their families and futures.
Her journey brought her from a small town in Michigan to college in Mississippi, before she settled down in Hot Springs in 2017. When she isn’t helping clients navigate their policies, Jessica is a mom of three who loves traveling, spending time outdoors, and managing her busy mini farm.

Elizabeth Whittaker

Licensed Customer Care Advisor

Reverend Elizabeth Whittaker is a United States Air Force Veteran with a background in data analysis and marketing statistics. She has a bachelor’s degree from Texas A&M at Commerce, and she is the former President of the Oklahoma and Arkansas Region of Phi Theta Kappa. In her spare time, she likes to rescue and foster dogs and cats, read fantasy novels, do digital character art, and spend time with her daughter. She is eternally optimistic about the future and loves talking to new and different people she meets!

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Wes Hendricks

Sales Agent

Wes was born and raised just outside of Dayton, Ohio, and holds a bachelor’s degree in business administration and Sports Management. Since beginning his career in insurance in 2019, he has focused on auto and home coverage, helping customers find the right protection for their needs. Wes is driven by a genuine passion for helping others, which is the foundation of his approach to customer service. Outside of work, he enjoys spending time with his wife, fishing, golfing, gaming, and going to the gym.

Erin Standley

Service Agent

Erin brings 3 years of insurance experience, a caring spirit, and a true passion for helping customers protect what matters most. Originally from Illinois, Erin has been married for 33 years, has 2 children, 3 adorable grandkids, and a pair of Corgis who keep her smiling!